Zoho FSM3.12.0 - App Store

The Zoho FSM Field Agent app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand. The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction.

Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments.
Use the calendar view to peruse through the appointments in a structured way.

Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.

Find the customer location
Follow directions and navigate to the customer location.
Create trips to record the route taken and keep managers informed about your travel.

Record availability and progress
Check in to the appointment and keep your teams updated on your progress.
Log work hours, apply for leave, and ensure teams schedule accordingly.

Invoice and Payments
Generate invoices quickly after job completion and share them with the customer.
Allow customers to process payments through secure portals and close deals on the spot.

Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.

Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.

Version History Bug Fixes and UI enhancements. 3.12.0 1d ago Added support for Multi Discount.
Minor Bug Fixes and UI changes. 3.11.0 Sep 16 Added support for Multi-Option Estimates.
Added support for Service Line Item Billing Status Actions.
Label field handled in Layout.
Added support for Contact & Company Dashboard.
Minor Bug Fixes and UI changes. 3.10.0 Aug 13 Added support for Retainer Invoice.
Added offline support for Job Sheets.
Added support for Table Sections in Job Sheets.
Minor Bug Fixes and UI changes. 3.9.0 Jul 6 Added support for Multi Asset Lookup field.
Added support for Follow up Request creation.
Added WhatsApp messaging feature.
Handled User Location updates during running Trips.
Minor Bug Fixes and UI changes. 3.8.0 Jun 10 This release includes bug fixes and performance enhancements. 3.7.1 May 20 Updated Layout page navigation.
Added support for Unlink Invoice.
Added support for Zoho Apps Deep Link.
Minor Bug Fixes and UI changes. 3.7.0 May 18 Added support for owner lookup field in filters.
Allowing saving of captured media to Gallery.
Added service resource availability filter flow for appointment service resource selection.
Minor Bug Fixes and UI changes. 3.6.1 Apr 30 This release includes bug fixes and performance enhancements. 3.5.1 Apr 17 Added support for Work Location Validation in Transition Tasks.
Added UAE DC support. 3.5.0 Apr 15 Handled Linking of Invoice.
Minor Bug Fixes and UI changes. 3.4.0 Mar 17 Added support for Premium Edition.
Minor Bug Fixes and UI changes. 3.3.0 Mar 7 This release includes bug fixes and performance enhancements. 3.2.1 Feb 21 Added support for Belgium Tax Edition.
Minor Bug Fixes and UI changes. 3.2.0 Feb 4 Handled Image Upload Field UI in Subform Table.
Handled Signature Field UI in Subform Table.
Minor Bug Fixes and UI changes. 3.1.0 12/22/2025 Added support for Kenya Tax Edition.
Added support for Canada Tax Edition Default Tax behaviour.
Added Service Locations feature.
Added support for Calendar view in All Custom Views in Service Appointments List page.
Added support for Multi Org.
Minor Bug Fixes and UI changes. 3.0.0 12/12/2025 Added Subforms feature in Job Sheets.
Added support for Spain Tax Edition.
Added Attachment Filter feature in Attachments List page.
Added Optional Line Items Feature in Estimates.
Added Chinese, Simplified Language support.
Added Chinese, Traditional Language support.
Added Hebrew Language support.
Minor Bug Fixes and UI changes. 2.12.0 11/25/2025 Added Asset support in Service Line Items.
Handled Assignment Rule for Territories.
Added Email Tab in Service Report Details page.
Minor Bug Fixes and UI changes. 2.11.0 11/07/2025 Added support for Mexico Tax Edition.
Added Payment Options feature in Invoice.
Minor Bug Fixes and UI changes. 2.10.0 10/07/2025 This release includes bug fixes and performance enhancements. 2.9.1 08/26/2025 Handled Attachment Groups feature in Service Reports.
Added Parent Account field in Companies module.
Minor Bug Fixes and UI changes. 2.9.0 08/25/2025 Added User Preferences for List Pages.
Added Greek Language support.
Handled changes related to Locations feature in Inventory.
Minor Bug Fixes and UI changes. 2.8.0 07/24/2025 Added Field Mapping from Appointment to Service Report.
Added Service Report Email Translation feature.
Added Estimate Email Translation feature.
Allowing Custom Emails to be added in Send Email pages.
Added Service Report Clone feature.
Minor Bug Fixes and UI changes. 2.7.0 06/26/2025 Appointment Approval Feature changes added. 2.6.0 06/16/2025 This release includes bug fixes and performance enhancements. 2.5.0 05/08/2025